Customer Service Policies
FREE SHIPPING ON ALL ORDERS (domestic orders only)
We offer a FREE shipping on all orders shipped within the US.
No Hassle Return Policy
If you are not completely satisfied with your purchase (with-in 7 days of receipt per postal delivery), simply return the item(s) to us and we will gladly refund the purchase price, less our original shipping charges.
Please be sure to include the name the order was placed under or the order number to expedite the refund process.
Please contact us using our online form or via telephone at (702)998-4485 if you have further questions or concerns.
My Items Arrived Damaged / Items are missing
If your items arrive damaged, please report this to us within 3 days of your items arriving (posted delivery date per the courier). Items that are reported more than 3 days after delivery cannot be claimed as damaged to our vendors. Damages reported within 3 days will receive replacements at no cost. Damages, missing items, or incorrect shipments reported more than 3 days after delivery cannot be corrected or refunded.
Please contact us using our online form or via telephone at (702)998-4485.
Shipping Policy
Please allow a minimum of 72 business hours for processing for all orders. We try our best to ship orders all orders out in a timely manner. If there is a delay, we will notify you via email. Orders that are received before 11am Pacific Standard Time are usually shipped the same business day. Some orders received after 11am on Friday, will be processed and shipped out on Monday. ALL orders are verified through your credit card company. Because of this Safety Step, some orders placed over the weekend may not be able to be verified, processed, and then shipped until the following Monday. The information that is verified is the "Billing Information" that you provided upon check-out. If your "Billing Information" Does NOT match the information according to the credit card company, your order WILL NOT be processed and shipped. We will attempt to contact you no more than two (2) times regarding this issue as well as up to one phone call before we Cancel the order.
**WE DO NOT GUARANTEE A SPECIFIC DELIVERY BY DATE VIA MAIL!** Call for Help if you need something by a specific Date!
Please keep in mind that the Priority Mail option is not guaranteed thru the Post Office to be delivered in 2-4 business days and/or the Ground option is not guaranteed thru the Post Office to be delivered in 8-10 business days. These are general delivery time frames and aren't guaranteed thru the Postal Service. If your order must be guaranteed to be delivered to you with-in a few days, you should choose the Express Mail option AND Email us! If there is a problem with your order, we will notify you via email or phone.
All shipping charges include both shipping and handling costs. Your shipping charges are automatically calculated during the checkout process based on the weight of each individual item you order. In certain circumstances, your shipping charges may be inaccurately calculated. If you feel these charges were greatly miscalculated Please contact us using our online form or via telephone at (702)998-4485.
My Order Did Not Arrive or Was Returned to Sender/Problems with Delivery
If your order was returned to us for reasons of "refused", "return to sender", "addressee unknown", and/or but not limited to "undeliverable as addressed"; we will refund you the purchase price of the items minus the shipping costs as those are not refunded with the USPS. We do Not and will NOT hold any responsibility on the part of the USPS and their mistakes and or customer mistakes in address entry upon order completion.
If your order was scanned as "Delivered" through the USPS Delivery Verification Process, it is considered Delivered and now your Property. It is your responsibility to coordinate with your local USPS delivery office and your Postal Carrier regarding acceptable means of package delivery. For example, your local delivery office should be notified if you do not want a package left at your door.
It is your responsibility to communicate with us regarding delivery instructions if needed, (ie-"require a signature", or "ok to leave at door if no one home", or "do not leave if no one home", etc.)
Please contact us using our online form or via telephone at (702)998-4485.
Warehouse Pickup
We offer "Local Las Vegas Delivery" (for a small fee based on weight); as well as the option to pick up your order directly from us at our Warehouse in Las Vegas for FREE. We are just a short 1.5 miles off the Las Vegas Strip!! You will need to enter the following address for the "Shipping" information for the order and Choose the "Warehouse Pickup" for the shipping option.
PLEASE INDICATE AT CHECKOUT, IN OUR COMMENT SECTION, WHEN YOU PLAN TO COME BY FOR PICK-UP.
Hot Weather Shipping Policy \ Chocolate Orders
To avoid damage to our Chocolate or Candies, LasVegas-GiftShop.com reserves the right to delay shipping without notice. Your products will remain in our air conditioned store until the following appropriate shipping day. During the summer months, we do not ship on Fridays, as the package will remain in a very hot warehouse over the weekend. We will only ship via Express Mail during the summer months. In the event that you receive melted or damaged products, Please contact us using our online form or via telephone at (702)998-4485.
Payment Method
We accept Visa, MasterCard, American Express, Discover, as well as payment made with Paypal. LasVegas-GiftShop.com will accept personal checks as well as money orders. Please contct us for more infomation.
Order Cancellations
Order cancellations must be received before 1pm PST the day the order was placed. If the order was placed after 1pm PST, then the cancellation request must be received prior to 9am PST the following business day.
Cancellations must be received through our online form or via telephone at (702)998-4485.
Signature Required Policy
Signatures may be required on all packages valued at $100 or more, at our discretion. If your package is returned due to no signature, you will be assessed a 20% restocking fee on the products and the original shipping fee cannot be refunded.
Copyright Policy
The text, graphics, and any other information contained on this website are the sole property of LasVegas-GiftShop.com. Permission to copy, modify, or otherwise utilize the text, graphics, or other information on the website is expressly prohibited without the written consent of LasVegas-GiftShop.com.
International Shipping
We ship to Most International destinations. Look for your country in the pull down tab at checkout.
Shipping and Handling for all International Orders are based on the weight of the item(s) and USPS Current Priority Mail International Charges.
Once you add the item(s) you are interested in purchasing to the shopping cart, you will select the "Checkout" or
"Check out with Paypal" button toward the bottom of the page. You will find your Country in the Pull Down tab and you will select the "INTERNATIONAL (14 Days Approx.)" shipping method. Here you will be able to see the calculated shipping charges (again, they are based on the weight of the item(s) you are ordering and the current USPS Priority Mail Shipping Charges to your Country).
In addition, there MAY be taxes and duties collected by your country. Please take a moment to find out what you may be charged by "Your Country" for the importation of goods.